Frequently asked questions

How much space will I need?
Each Enchanting Teepees tent setup is around 7 feet in length and 5 feet in width. Based on the measurements of your space, we can we can work with you to design the best configuration for your event, whether it be aisles, a semicircle or a line up.

How much time will we have the slumber party package?
Our standard set up is typically between 2:00 - 4:00 p.m. with pick up between 12:00 - 2:00 p.m. the following day. We’re more than happy to work with you to accommodate your scheduling needs based on availability. We may have several same day pick-ups thus, the time span.

How far do you deliver?
Our delivery is complimentary in a 25 mile radius of the zip code 30306. Please contact us for cost estimate beyond 25 miles.

What themes are available?
We have a wide variety of themes, pricing and add-ons available — and are constantly adding more. Have an idea for a custom theme? We’d be happy to discuss! We love new ideas.

Are pillows and blankets provided?
Blankets are provided, Decorative throw pillows are provided, but not for sleeping,. Children should bring their own sleeping pillows for hygiene reasons.

Do I need to wash linens before they are picked up?
We take sanitization of our supplies very seriously. All linens are laundered in hypo-allergenic, detergent after each use, regardless of whether they were slept on. Mattresses are protected by waterproof protectors and washed in before and after each use. All materials are disinfected after each party.

Can I book a party for less than 6 people?
Absolutely. The minimum is 2.

How many children are allowed per tent?
Due to safety reasons only one child is permitted per tent.

Are food and beverages permitted in the tents?
Per our policy to avoid damage to the tents, mattresses, decor and linens, please refrain from food and drinks being consumed while inside the tent. Some stains are impossible to get out. Thank you for understanding,  

Is there a deposit to reserve an event?
There is a non-refundable booking fee of 50% required to reserve date and time.

Ia there a damage deposit required?
There is a refundable damage deposit of $150.00 per party, due when rental agreement is signed.  This is separate from the Party Price and will be refunded after all party items are accounted for and assessed for any damages after your event , provided there are no damages. . If they are missing or damage items the full retail price will be required and taken out of the damage deposit.

How much space will I need?
Each Enchanting Teepees tent setup is around 7 feet in length and 5 feet in width. Based on the measurements of your space, we can we can work with you to design the best configuration for your event, whether it be aisles, a semicircle or a line up. Each tent is approx 3 feet wide and the overall length including a tray table is 7.5 feet. If we need extra space then we can always place the tray tables on the beds.

What do I need to do before your arrive?
We ask that each room is large enough to host the space for our tents, mattresses, and décor.  
*Please note – no smoking and or pets near the event space please ensure the event is smoke free to ensure the integrity of our product.

Where Do You Host Your Events?
We are happy to set up our teepees and host your event at the venue of your choice! Whether this event is taking place at your home, or even a hotel.  Please contact us to discuss location at the time of booking.  Should your event take place at a hotel or anywhere outside of your home, please check the third parties guidelines and polices prior to booking.  Please be advised, you are responsible for all fees associated with said location.

May We Bring Food & Beverages Inside the Tents?
To eliminate damage to the linens, mattress, tents, and décor we ask that food and drinks not be consumed while inside the tent.

PLEASE NOTE THE FOLLOWING : 
There is a $100 refundable damage deposit due at time of booking. Your deposit will be refunded the same day once items are checked for damages. Damages found to Enchanting Teepees products will result in assessment of charges to the client.  Items that may stain or damage our linens and fabric should not be in use while in our tents.  Some of these items are but are not limited to paint, makers, crayons, nail polish, makeup, glue, colored drinks, food, or slime products. Also, decorative pillows are decorative and not meant for sleeping purposes.

Cancellations & Refunds
Should you need to cancel or change the dates of your event you must notify us in writing at least 7 Days prior to your event.  Please keep in mind we cannot guarantee dates of availability if you change the date of your event.

Concerns or Issues
Enchanting Teepees is not responsible for damage or loss of our inventory once placed at an event location.  We assume no responsibility or liability for accidents or damages. The client will be held entirely financially responsible for any defacing of our property. In addition, Enchanting Teepees is not responsible for any activities that take place during the rental period of our products that might result in an allergic/medical reaction.  

What if I need to change my previously scheduled date?
Packages are transferable for up to 6 months with written consent.